@cmadtex, if you are on island right now, know that Sprint has been experiencing issues ever since the storms in September. You asked about settings... not sure its a matter of settings vs. their infrastructure needing additional repairs. You might go to a Sprint store and see if they can help. They were offering credits for lost service, see  http://newsroom.sprint.com/sprint-extends-support-for-customers-in-puerto-rico-and-us-virgin-islands-impacted-by-storms.htm.