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Last month I bought 2 RT tickets from New York (LGA) to STX via San Juan through Travelocity for April 29. Got a good price, $374 ea. taxes inc. The first leg is on US Air, LGA to SJU. The SJU to STX on American Eagle. Every thing was looking good. Just enough time to change planes with a minimum of hanging around in the airport.
Then, last Sunday Iget an e-mail telling me that US Air has changed the times of the flights. Going down, we now arrive one half hour AFTER our flight to STX has left. This is not acceptable.
I called Travelocity, talked to the lady in India. She called US Air while I was on hold, argued with them (reps and at least 2 supervisors) to make things right. They agreeed to change my booking to another flight though Charlotte but wanted some one to pay fees and increased ticket price. Well, after an hour and a half on hold with intermitent updates I was rebooked at no charge to anyone and will arrive in SJU within a few minutes of my original schedule, Yes, I have to leave earlier, travel longer, be stuck in San Jaun an extra 2 hours on the way home but I can sleep better knowing thatI'll get at least as much time on island as I had planned.
I've always gone AA all the way in the past with no problems even when threatened by a hurricane last Oct. They gladly accomodated the needed change of flight. I am now soured on US Air. Maybe that's why they are having financial problems.
Oh yeah, the overbooking thing. Another great thing the airlines do.
I was on an overbooked flight a few weeks ago that everyone showed up for. Someone HAD to be left behind and that sucked for them. I have given up my seat before, but it was always my choice at a time when I had time to wait for the next flight.
I'm like you, I pay what I think is fair for me and go with it. The peace of mind is well worth it for me... especially when going on vacation.
crickett : )
My June flight on American for 8 people from Phila. to St Croix was changed this week. I only found out about it because I went on line to see if there were any more seats available for my cousin who wants to go on the same trip. Bottom line, I called AA and was able to cancel my flights and get a full refund. I didn't cancel until I checked and found the same basic connections on a combo flight with a departure date of a few days earlier. Using USAIR to San Juan and American Eagle from SJU to STX. Saved $20/ticket too.
Stcroixtraveler,
You illustrate my point. You found out by accident that the flight had changed. I'm glad you got your money back. What would have happened if you didn't find out?
Crickett,
For some reason I didn't picture you with cahonies.
Bassman
LOL Bass,
Unless our definiton of cahonies is different, I do!
crickett : )
I guess it's because we called my cousin Karen, Crickett.
I see... no, I'm not a woman... never have been either! LOL
crickett : )
