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Horrible Experience with Budget STT Airport

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Horrible Experience with Budget STT Airport

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(@Kevin)
Posts: 1
 

I have not had a chance to write a full trip report. We were at Secret Harbour in STT from June 21-28 on our honeymoon. We had a great trip overall. However I feel that I need to post a warning about Budget car rental at the STT airport.

Trying to keep this as short as possible. I had a email communication with Budget STT before reserving clearly stating the Jeep we were going to rent had A/C and would have sides so that if it rained we could stay dry. I reserved the Jeep through Budget via the phone so I could confirm all details one more time. I don't know how I could have been more clear.

We arrived at STT and visited the Budget desk. Immediatly I noticed the attitude of the agents working there working with the customer in front of me. I stepped up and greeting with a Good Afternoon. I got no response. I gave my reservation number and was told that they would have my "open air" jeep at the airport in 30 minutes. No apologies for the delay. (It isn't like they don'e know when we are coming in) I asked if they could let us know when the jeep arrived and I was told I needed to check back in 30 minutes quite rudely. Nice start to our trip hanging out in a 90 degree baggage claim area. Once I walked away I thought about "open air" and went back to the desk to inquire. Of course the jeep has no sides according to them. I tell them this is not what I booked. They said it was. I had the entire email printed out and showed that to them. At this point I was told that they did not have any more closed Jeeps available. I asked about an alternative vehicle. All they had was a cavilier and higher prices that what I saw on the internet. I asked based on the situation if I could be offered at least a decent rate on it. Was told no. I asked to speak to a manager. I was able to talk to someone by phone. That person was of absolutly no help. Would not offer anything and did not care at all about what was happening.

So we walked from Budget without a car. I got an unbelievable dose of attitude from the agent during the entire process. At one point she told me I should have reconsidered my vacation destination and not come to St Thomas. I was pretty taken aback by this entire experience.

So I would steer clear of Budget. I know many on this board have had positive experiences. But my experience was one of the worst I have ever experienced from a travel related service.

The good news is that we interacted with many quality people during our trip. We saw "Island Attitude" only a limited number of times during the week. Most locals were quite friendly and helpful to us. It was just unfortunate that our first experience was so bad.

Also thanks to all the posters here. We had excellent experiences with Secret Harbour, Blue Moon Cafe, New Horizons II to the BVI, Sail Winfried and Sharon all that I learned about here.

Kevin

 
Posted : July 12, 2005 10:25 am
 Dale
(@dale)
Posts: 94
Estimable Member
 

Dependible picks you up at the airport and takes you to the airport. Same thing when you return. They take you to the airport.

 
Posted : July 15, 2005 6:42 pm
(@margy-z)
Posts: 313
Reputable Member
 

Carolmo - if we have a group with us we try to get an SUV with a roof rack thingie. We bring a universal rooftop cargo net with us - I think we bought it at one of the auto parts stores for about $15. It folds up really small and is easy to bring. It has its own hooks that secure to the rooftop rails. The stretch netting really helps keep everything from shifting on those twisty roads. Have a great time!!!

 
Posted : July 15, 2005 6:43 pm
(@carolmo)
Posts: 49
Trusted Member
 

Margy,

Thanks for the tip - I will send my husband on a mission to find one of those things. Sounds like it would work great! You always have good tips and advise - thanks so much!!

Carolmo

 
Posted : July 16, 2005 7:01 am
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