I have the AT&T National Plan and calls to/from zip code is 00802 and 00803 to the continental US are included in the service....no additional charges.

I have AT&T and have no problems on STT or WI. A couple parts of STJ (mostly by Coral Bay) are touch and go but I've found that if I move 5 feet in either direction I'm back in their network.

I think you should call back. I switched to AT&T just because St. Thomas is part of their coverage area. You got someone who didn't know what they were talking about.

Agree with Sapphire on this one. Heading home tomorrow 🙁 but have AT&T and never had service issues in USVI. It is considered US on plans so data/calls/texts no worries as long as you are connected to AT&T

You only call to document your account that you are going to the USVI island if St John and that's it your covered. If you see something on the top left of your phone where it says AT&T now but when on island if a number shows up, your phone has tied onto a BVI tower. Just turn your phone off and then back on and you should be ok. If you receive any charges outside of your plan you can call and dispute seeing that you documented ahead of time and were never in the BVI. If you do go to the BVI you should pay the higher fees.

Only use your phone if it says AT&T. If it says anything else, it is likely it is picking up a BVI signal. 2 trips we got home and bills of $2,000. They told me 2 years in a row that service was covered on St. John. After phone calls and stress, they took off most of the charges, but warned me not to do it again. At one point they insisted we must have been on a ship.

So now, when we arrive on 4/27 we will be very careful as we have been during our last visits.

Looks like ATT is on St Thomas, http://www.att.com/gen/press-room?pid=24475&cdvn=news&newsarticleid=36690

St. THOMAS, U.S. Virgin Islands, July 2, 2013 — AT&T* has turned on the nation’s fastest 4G LTE network** in St. Thomas, bringing customers the latest generation of wireless network technology.

Can anyone confirm?

Nothing worse than unanticipated monster phone bills.

Yes, AT&T 4G is here on STT.

Check your plan to see if it includes the USVI.

Also, be careful about logging onto a BVI tower. That will cost you $2.49/minute.

We've used ATT on STT and STJ with no problems for a long time. You need to make certain that you have voice roaming and data roaming turned off on your phone or you may roam to a non-ATT provider when the ATT signal is weak.

As for coverage, if you can see STT or Bordeaux Mountain, StJ you will usually be able to get ATT coverage. We get signal from Tortola West End to Cane Garden Bay and Nanny Cay, Jost Van Dyke and Norman Island. No signal from Leinster Bay STJ and most of St. John's south shore on ATT or any other network.

We picked up a cheap pay as you go sim card from MrSimCard.com that works fine in the BVI on an unlocked phone.

Cheers, RickG

AT&T is good here. Every once in awhile you pick up the BVI towers, but I called and asked them to make it so that couldn't happen. I've never been charged since (that was over a year ago)

We have att and it is just as good here on St.Thomas as it is stateside.
We have called to have all "international voice and data roaming" turned off, therefore we never inadvertently pick up BVI towers.
It took some doing and had to speak with the international department And basically block all international service.

Our service is great and we consistently get att server while in many areas of BVI that have directly slight to St.john or St. Thomas (west end, parts of Tortolla, Jost )

Again, since our international roaming is off we never pick up BVI towers/never have surprise phone bills. We now leave it this way even when we are state side as it doesn't limit our service in any way.

Also...we have our families phones forwarded to our att phone number while they are here (most carriers have some kind of free call forwarding ) and this is considered USA number so no long distance charges apply. We do this because sprint charges them an arm and a leg for using the phone while in the USVI but doesn't charge to have calls forwarded to a 340 number.

Been here 7 years and have had ATT whole time with Zero problems
There are a few dead zone but not too bad... in fact they have patched most of the dead zone holes. All good mon..!

Wow didn't think about that! Even with the wifi at the resort Att will charge us?

Antmik wrote:
Wow didn't think about that! Even with the wifi at the resort Att will charge us?

Not sure what you mean. ATT covers the US Virgin Islands as discussed at length on this thread and the plan you have stateside covers your usage here with no additional charges.